Refund Policy

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1. 30-Day Money-Back Guarantee for Any Reason

Undamaged products may be returned for a full refund for any reason within 30 days of the delivery date. Once the returned item arrives back at BRUXE CarPlay’s warehouse for inspection, the refund process will begin.

Return Requirements:

  • Items must include all accessories.
  • Original packaging must be included.
  • For non-quality-related returns, the buyer is responsible for shipping costs.
  • For non-quality-related returns, BRUXE CarPlay refunds the cost of the product itself.

Important Notes:

  • Returns may be rejected if the product does not meet the above requirements.
  • Refunds will be processed within 15 days after the returned item passes inspection.
  • Refund requests for the 30-day money-back guarantee expire 30 days after opening a warranty claim.
  • For purchases not made directly through BRUXE CarPlay’s online stores, please contact the retailer for refunds.
  • For quality-related issues, please see the warranty section below.

2. Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by BRUXE CarPlay or its authorized resellers are covered by a limited warranty, starting from the date of purchase.

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Warranty Coverage:

  • BRUXE CarPlay’s limited warranty is restricted to the country of purchase.
  • The warranty is void for items taken outside the country they were originally purchased in or shipped to directly from an authorized online purchase.
  • Quality-related warranty claims on purchases made through authorized distributors and retailers are handled through BRUXE CarPlay.

Resolution for Quality-Related Claims:

  • Items will be repaired or replaced with a factory-refurbished model of equal value (if available). Otherwise, a new item will be sent.
  • Warranties on replacements follow the same timeframe as the original defective item or 3 months after replacement, whichever is longer.
  • Warranties on products are void after a full refund has been issued.

Process for Warranty Claims:

  1. The buyer must provide sufficient proof of purchase.
  2. BRUXE CarPlay will document the troubleshooting process.
  3. The defective item’s serial number and/or visible proof of the defect are required.
  4. The item may need to be returned for quality inspection.

Valid Proof of Purchase:

  • Order numbers from online purchases made through BRUXE CarPlay or its authorized resellers.
  • Sales invoice.
  • Dated sales receipt from an authorized BRUXE CarPlay reseller showing the product description and price.

Note: More than one type of proof of purchase may be required (e.g., receipt of money transfer and confirmation of the shipping address).

3. Warranty Claim Expiry:

  • Warranty claims for product defects expire 90 days after opening a claim.
  • Claims cannot be processed for items that have expired their original warranty timeframe or the 90-day claim request period, whichever is longer.

4. Shipping Costs for Returns and Warranty Claims

Buyers are responsible for shipping costs in the following situations:

  • Returning products for reasons other than a proven defect.
  • Warranty claims on items taken outside the original country of purchase.
  • Accidental returns by the buyer.
  • Returning personal items.
  • Returning items claimed to have defects but found by BRUXE CarPlay to be in working condition.
  • Returning defective items via international shipping.
  • Costs associated with unauthorized returns (returns made outside the approved warranty process).

5. What’s Not Covered Under Warranty?

  • Products without sufficient proof of purchase.
  • Lost or stolen products.
  • Items that have expired their warranty period.
  • Non-quality-related issues (after 30 days of purchase).
  • Free products.
  • Repairs through third parties.
  • Damage from outside sources (e.g., falls, extreme temperatures, water, or improper use).
  • Purchases from illegitimate sources.

6. BRUXE CarPlay’s Liability

BRUXE CarPlay is not liable for:

  • Loss of data incurred from the use of its products.
  • Returning personal items sent to BRUXE CarPlay.

7. Shipping Responsibility:

  • When returning items with a prepaid shipping label provided by BRUXE CarPlay, BRUXE CarPlay assumes responsibility for any damage or loss incurred in transit.
  • For non-quality-related returns, the buyer assumes responsibility for any damage or loss during transit.
  • BRUXE CarPlay does not provide refunds for items damaged in transit for non-quality-related claims.

8. Warranty Process

To start a warranty claim, please contact support@bruxecarplay.com. Our team will respond within 48 hours to assist you.

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Thank you for choosing BRUXE CarPlay! We are committed to providing you with exceptional service and support. If you have any questions, feel free to reach out to us.