Privacy Policy

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At BRUXE CarPlay, your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make purchases, or use our CarPlay & Android Auto AI Box products. We are committed to providing you with a secure and transparent experience, and our goal is to ensure your privacy is respected at all times.

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By accessing and using our website or purchasing our products, you consent to the collection and use of your personal information as outlined in this Privacy Policy.

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1. Information We Collect

We collect a range of information to improve your experience on our website and with our products. The information we collect falls into several categories:

1.1. Personal Information

When you create an account, make a purchase, or otherwise interact with our services, we may collect the following personal information:

  • Full Name: To identify you and provide personalized communication.
  • Email Address: For sending you order confirmations, shipping updates, and promotional content (if you have opted in).
  • Phone Number: To assist with customer service inquiries or contact you regarding your order.
  • Mailing Address: To deliver your purchases, including CarPlay & Android Auto AI Boxes, to the correct address.
  • Payment Information: Payment data such as credit card numbers and billing addresses are processed through third-party payment processors, and this data is necessary for order fulfillment.

1.2. Device and Usage Information

We automatically collect data related to your interaction with our website, which may include:

  • IP Address: To help identify your location for fraud prevention and improve user experience.
  • Device Type and Browser Information: For optimizing the website’s appearance and functionality for your specific device.
  • Cookies and Tracking Technologies: Small text files stored on your device to enhance website functionality, such as remembering your preferences and login details. These files can also be used to personalize your user experience.
  • Web Beacons and Analytics: These tools help us understand how visitors interact with our site, so we can enhance your user experience and improve the effectiveness of our marketing efforts.

1.3. Location Data

With your consent, we may gather location-based data to provide location-specific services, such as identifying nearby service centers or delivery options. This data helps us offer more personalized service to you.

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2. How We Use Your Information

The information we collect is used for various purposes, such as:

  • Order Processing: To complete and manage transactions, including billing, shipping, and customer service.
  • Communication: To send transactional emails, including order confirmations, shipping information, and customer support messages. If you have opted in, we may also send promotional communications.
  • Service Improvements: To enhance our website, products, and services based on user feedback and behavior.
  • Personalization: To tailor product recommendations and marketing content to your preferences and past activities.
  • Customer Support: To assist with inquiries, returns, and exchanges.
  • Marketing and Promotions: To inform you about new products, special offers, or other promotional content (you can opt-out at any time).
  • Fraud Prevention and Security: To protect our customers and services by detecting and preventing fraudulent activity.

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3. How We Protect Your Information

We prioritize the security of your personal information and take necessary measures to protect it, including:

  • Encryption: Sensitive data, such as payment details, is encrypted during transmission using industry-standard encryption protocols.
  • Firewalls and Secure Servers: Our infrastructure includes secure servers and firewalls to protect against unauthorized access.
  • Access Control: Access to personal information is restricted to authorized personnel only, and only those who need access to perform their job functions.

Although we take all reasonable steps to protect your personal data, it is important to note that no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we remain committed to maintaining the highest standards of data protection.

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4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers to perform certain functions on our behalf. These services include:

  • Payment Processors: To securely process payments for your orders.
  • Shipping Carriers: To fulfill product deliveries to your address.
  • Email Service Providers: For sending you transactional or marketing emails.
  • Analytics Providers: To help us evaluate the performance of our website and improve user experience.

We ensure that all third-party providers are contractually obligated to safeguard your information and are not allowed to use your data for any purposes other than those specified in this Privacy Policy.

In some instances, we may be required to disclose your personal data in response to legal obligations, such as a subpoena, court order, or other legal processes.

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5. Your Rights and Choices

You have several rights regarding your personal information. These include:

5.1. Access and Correction

You may request access to your personal information held by us, and you can request corrections if any information is inaccurate or incomplete. You can update your account details directly through our website if you have an account.

5.2. Deletion

You may request the deletion of your account and personal information, subject to legal requirements or contractual obligations. We may retain certain data for administrative, legal, or operational reasons.

5.3. Opt-Out of Marketing Communications

You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or by contacting us directly. Even if you opt-out of marketing emails, you will still receive necessary transactional or service-related communications.

5.4. Data Portability

If you wish to transfer your personal data to another service provider, you can request a copy of your data in a commonly used format.

5.5. Withdraw Consent

If we are processing your data based on your consent, you may withdraw that consent at any time by contacting us.

To exercise these rights, please contact us at support@bruxecarplay.com.

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6. International Data Transfers

If you are located outside the China, please be aware that your data may be transferred to and processed in countries with different data protection laws, including the United States. By using our website and services, you consent to such transfers of your personal data.

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7. Third-Party Links

Our website may contain links to external websites operated by third parties. Please note that we are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies to understand how your personal data will be handled.

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8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve and personalize your experience on our website. Cookies help us remember your preferences and analyze how you interact with our site. You can manage your cookie settings through your browser, but please note that disabling cookies may impact your ability to use certain features of our site.

By using our website, you consent to the use of cookies and other tracking technologies as described in this Privacy Policy.

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9. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal obligations. When updates occur, we will post the new policy on this page, along with the updated effective date. We recommend that you review this policy regularly to stay informed about how we protect your privacy.

This Privacy Policy is effective indefinitely unless updated or revised. The most recent version will always be available on this page.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please feel free to contact us:

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BRUXE CarPlay
RM 2209, 22/F, 655 Nathan Road, Mong Kok, Hong Kong
Email: info@bruxecarplay.com‍

Phone: +1 (213) 659 - 1340